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	<pubDate>Thu, 26 Jun 2008 14:29:19 CST</pubDate>
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		<title>Customer Service</title>
		<link>http://www.edic.com/blog/index.cfm?CommentID=1</link>
		<description><![CDATA[EDIC &amp;ndash; We are a &amp;ldquo;By Dentists For Dentists Company&amp;rdquo;. That being said, we place a high premium on customer service. When it comes to personal services, claims handling, and risk management, we feel we are the best in the dental malpractice insurance industry.&amp;nbsp; 
&amp;nbsp;
How important is customer service and aggressive claims handling to you? Should EDIC just focus on the lowest possible rate or should we hold ourselves to a higher standard? Here is an example: 
&amp;nbsp;
Since our inception, we have never settled a case without the consent of the dentist. In many cases we could have settled claims for much less money. However, defending a dentist&amp;rsquo;s reputation is paramount to our company. When a Dentist has done nothing wrong according to expert opinions, we will spend whatever it takes to clear his or her good name. What do you think?

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&amp;nbsp;]]></description>
		
		
		<category><![CDATA[EDIC Customer service]]></category>
		
			
		<author> (New User)</author>
		<pubDate>Thu, 26 Jun 2008 14:22:00 CST</pubDate>
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