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	<pubDate>Thu, 26 Jun 2008 14:29:19 CST</pubDate>
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		<title>Customer Service</title>
		<link>http://www.edic.com/blogindex.cfm?CommentID=1</link>
		<description><![CDATA[
		
		<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><font face="Times New Roman" size="3">EDIC &amp;ndash; We are a &amp;ldquo;By Dentists For Dentists Company&amp;rdquo;. That being said, we place a high premium on customer service. When it comes to personal services, claims handling, and risk management, we feel we are the best in the dental malpractice insurance industry.&amp;nbsp; </font></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt">&amp;nbsp;</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><font face="Times New Roman" size="3">How important is customer service and aggressive claims handling to you? Should EDIC just focus on the lowest possible rate or should we hold ourselves to a higher standard? Here is an example: </font></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt">&amp;nbsp;</p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><font face="Times New Roman" size="3">Since our inception, we have never settled a case without the consent of the dentist. In many cases we could have settled claims for much less money. However, defending a dentist&amp;rsquo;s reputation is paramount to our company. When a Dentist has done nothing wrong according to expert opinions, we will spend whatever it takes to clear his or her good name. What do you think?</font></p>
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		]]></description>
		
		<category><![CDATA[EDIC Customer service]]></category>
		

		<author> (New User)</author>
		<pubDate>Thu, 26 Jun 2008 14:22:00 CST</pubDate>
		<comments>http://www.edic.com/blogindex.cfm?CommentID=1&#35;comments</comments>
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